Delivery
As part of our "The Ed Hicks Way" philosophy, we stongly believe that ALL e-commerce shipping should be FREE in our local markets. It seems crazy to us that so many online sellers tell you one price and then at check out insist upon an extra shipping price.
Therefore, our more expensive items such as Phone Cases, Wallets, Purses and Towels are delivered within the UK by FREE Royal Mail 24 Hour post with Delivery Tracking.
This delivery should reach you in normal times within 1 to 2 working days
If you want a Fully Tracked service, we subsidise the cost to bring it down to £1.95 (after all we are already commited to paying the cost of our standard 24 Hour post). Its just another Example of "The Ed Hciks Way"
All personalised orders can take 1-2 working days to be processed and then shipped.
Smaller, lighted less expensive items such as Glasses and Screen Cleaning Cloths and Soft Sunglasses Cases and Gadget Bags are delivered within the UK by Royal Mail 48 Hour or 2nd Class post
This delivery should reach you in normal times within 2 to 3 working days.
Yes, we do now charge for Overseas orders delivery (but again we subsidise the cost).
which are now dispatched from the UK by Royal Mail International Tracked Shipping with all the necessary Commercial Invoices to comply with local customs and duties.
In normal times it is expected that delivery to Europe will be within 5 to 7 Business Days.
For orders to the Rest of the World it is expected that delivery will be within 7 to 14 Business Days.
Once an order has been dispatched, we cannot be held responsible for any delays incurred by the courier that breach their stated delivery times for the service selected but we will work with you to find out what has happened and reship the item if needs be.
Overseas Duty and VAT
Customs duty may be applied and varies based on the destination country. Any import duties and taxes will be paid locally by the recipient.
Please be aware that experience repeatedly shows that each EU country administors its Customs and Duties differently....... shipping to France is seldom an issue, Belgium a nightmare
The USA has recently changed its tariff policies and we are now paying duties on behalf of customers in the USA and and delviering them under the DPP Duty Paid scheme via Royal Mail. We ahve therefore increased our postal charges to American customers to reflect this.
Engraved or Personalised Products
These goods are created to your bespoke specifications. They are unique to you and cannot be resold, just discarded.
All personalisation's are done in-house by one of our experts using a hot foil press to give the highest quality finish. Please allow 1-2 working days for your personalised order to be processed.
For these reasons and as permitted under the Consumer Contracts and Distance Selling Regulations, we do not accept the return of any goods which have been engraved or personalised.
Naturally if we have made an error with the personalisation a replacement will be given.
If you have ordered a personalised or engraved product or phone case for what proves to be an incorrect phone model no refund can be given.
Returns
We will work hard to ship you the product you want when you want it. However, we are only human and do make mistakes.
If we have sent you the wrong case or misspelt your name on engraving, please do tell us and we’ll put it right if at all possible.
Although we pride ourselves on having a low level of returns, they are a fact of ecommerce.
Your right to cancel and return begins from when you place the order and ends 14 days from when you received the goods.
If you wish to cancel or return your order you must inform us by email [email protected] within this time frame and then return the goods within 14 days of informing us of your request to return.
The buyer is responsible for paying the return postage and ensuring the goods are received back by us in “as new” condition.
If you receive a faulty or broken item you will be offered either a choice of a refund or replacement.
Any return postage costs if an item is faulty or broken will be paid by Drew Lennox Ltd t/a The Ed Hicks Way.
Our Return Addresses are as below:
UK and Europe
The Ed Hicks Way
Highwood Barn
Brightling
Robertsbridge
East Sussex
TN32 5HP
USA, Canada and Mexico
The Ed Hicks Way
11407 SW Amu St
Suite #W5268
Tualatin
OR 97062
Australia
The Ed Hicks way
15 Kendall Street
C/O D50391
Clyde
NSW
2142
